Terms of Service
These Terms of Service ("Terms") govern access to and use of the NoPeek platform, APIs, SDKs, dashboard, documentation, and related services (the "Service"), operated by SignOut LLC, a Montana limited liability company ("SignOut", "we", "us"). By creating an account or using the Service you agree to these Terms on behalf of yourself and any organization you represent ("Customer", "you").
1. The Service
NoPeek provides chat infrastructure — APIs, real-time messaging transport, SDKs, and related tooling — that is end-to-end encrypted by default. Message content in end-to-end encrypted channels is encrypted on end-user devices before transmission; NoPeek servers store and route ciphertext and, by design, cannot decrypt it. Certain metadata required to operate the Service (identifiers, timestamps, sequence numbers, membership, delivery/read markers) is processed in readable form, as described in our Privacy Policy.
2. Accounts and API keys
You are responsible for the accuracy of registration information, for maintaining the confidentiality of passwords, API keys, and session tokens, and for all activity under your account. API secrets are displayed once at creation; we store only hashes. Notify us promptly at support@getsignout.com of any suspected compromise.
3. Your applications and end users
You, not SignOut, are responsible for your applications, your end users, the content they transmit, and the legal basis for processing their data. You will (a) provide your end users with a legally adequate privacy notice; (b) obtain any consents required for messaging, encryption, and push notifications; and (c) not permit use of the Service by children under 13 (or the higher minimum age of the applicable jurisdiction) except in compliance with applicable law.
4. Acceptable use
You will not, and will not permit others to: use the Service for unlawful content or activity (including CSAM, credible threats, or unlawful surveillance); send spam or unsolicited bulk messages; probe, disrupt, or overload the Service; reverse engineer non-public portions of the Service except as permitted by law; misrepresent the security properties of your own application; or resell the Service as a bare-metal equivalent without added value. Because content in encrypted channels is unreadable to us, our enforcement relies on metadata signals and the in-product reporting flow, under which channel members may voluntarily disclose content they can already read.
5. Encryption; no key escrow
End-to-end encryption is enabled by default for every channel type. Opting a channel type out of encryption is an explicit, logged Customer action taken at type creation; content in opted-out channels is processed server-side on your instruction. We do not hold decryption keys for encrypted channels and cannot recover encrypted content, including in response to Customer requests. Loss of end-user recovery codes may permanently prevent restoration of encrypted history. You are responsible for evaluating whether these properties fit your use case.
6. NoPeek Messenger (our app)
NoPeek Messenger is SignOut LLC's own end-user application built on the Service. If you use NoPeek Messenger as an individual or organization member (rather than integrating the APIs), your use of the app is additionally governed by the NoPeek Messenger End User License Agreement, and — where you installed it from Apple's App Store or Google Play — by the applicable store terms. In case of conflict for app usage, the EULA controls. NoPeek Messenger calls are peer-to-peer, end-to-end encrypted, are not recorded by us, and do not provide access to emergency services (911/112).
7. Fees and billing
Paid plans (currently NoPeek Pro at $499 per month, including HIPAA-readiness features and E2EE) are billed in advance by subscription through our payment processor, Stripe. Taxes are your responsibility. Fees are non-refundable except where required by law. We may change pricing with at least 30 days' notice, effective at your next renewal. Nonpayment may result in suspension after notice.
8. HIPAA
For Customers that are Covered Entities or Business Associates under HIPAA, use of the Service for Protected Health Information ("PHI") requires an executed Business Associate Agreement ("BAA") with SignOut LLC. Do not transmit PHI through the Service before a BAA is in place. In encrypted channels, message content reaching our systems is ciphertext; PHI in metadata fields you populate (e.g., user nicknames or channel names) remains your responsibility to minimize.
9. Intellectual property
We retain all rights in the Service. You retain all rights in your applications and Customer Data. You grant us a limited license to host, transmit, and process Customer Data solely to provide the Service. Feedback may be used without obligation. Our SDKs are licensed to you for use with the Service under their accompanying licenses.
10. Termination
You may terminate at any time by deleting your account. We may suspend or terminate for material breach (including Acceptable Use violations or nonpayment) with notice where practicable. Upon termination we will make Customer Data available for export for 30 days, after which it is deleted from active systems within a commercially reasonable period.
11. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, SIGNOUT LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR ABSOLUTELY SECURE.
12. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL SIGNOUT LLC OR ITS AFFILIATES, MEMBERS, OFFICERS, EMPLOYEES, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL. THE AGGREGATE LIABILITY OF SIGNOUT LLC ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) AMOUNTS PAID BY YOU TO SIGNOUT LLC FOR THE SERVICE IN THE TWELVE MONTHS PRECEDING THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS.
13. Indemnification
You will defend and indemnify SignOut LLC against third-party claims arising from your applications, your Customer Data, or your breach of these Terms, except to the extent caused by our breach.
14. Governing law; disputes
These Terms are governed by the laws of the State of Montana, without regard to conflict-of-laws rules. The state and federal courts located in Montana will have exclusive jurisdiction, and each party consents to personal jurisdiction there. Either party may seek injunctive relief in any court of competent jurisdiction.
15. Changes
We may update these Terms; material changes will be notified via the dashboard or email at least 14 days before taking effect. Continued use after the effective date constitutes acceptance.
16. Contact
SignOut LLC · Montana, USA · support@getsignout.com